Plane Trees Group Practice

51 Sandbeds Road, Pellon, Halifax, HX2 0QL
Tel: 01422 330860

Information

General Information

The Practice boundary has been defined and agreed with NHS England.  A link to our catchment area map can be found by copying the following link into your internet browser: https://www.primarycare.nhs.uk/publicfn/catchment.aspx?oc=B84013&h=400&w=600&if=0

This link allows you to enter your postcode to see if your address is in our catchment area. Please contact reception if you are unable to access this link and we will be happy to check if you reside in our area.

Patients are registered with the practice, not an individual GP. Your medical card will be issued in the name of one of the doctors who will supervise your care, however you can at any time express a preference for a practitioner, for either all of your medical needs or on a case by case basis. This preference will be recorded in your medical notes. Whilst the practice will always try to comply with your requests on all occasions, it may not always be possible.

The Partnership of Plane Trees Group Practice is a full equal partnership with no restriction or limitations. The partnership is contracted to provide general medical services to patients registered with our practice and temporary residents within our practice boundary (as agreed with Calderdale CCG). We also provide immediately necessary treatment for any person not registered with the practice who has a medical emergency within our practice boundary.

All GP Practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working at Plane Trees Group Practice in the last financial year was £72,443 before tax and National Insurance. This is for 1 full time and 6 part time GPs who worked in the practice for more than 6 months.

Under part 12 section 202 of the Standard General Medical Services Contract, Plane Trees Group Practice has a right to request the removal of patients who are violent from the practice list.

GP Availability

The GPs here at Plane Trees operate a fixed rota system and try to provide continuity wherever possible for our patients. They also work on an on-call basis. Whilst on-call they are available for consultation/advice. Please telephone the practice for further information on GP availability.

Appointments 01422 330860 (option 3)

We are able to offer patients appointments within 2 working days or the choice of a pre-booked appointment up to 6 weeks ahead. You can do this in person at reception, over the telephone, or via the website. (For a website password please contact reception). You can also talk to a GP or nurse, if they are available, for telephone advice.

For home visits please contact the surgery before 11:00. The patient advisor will need details of the problem and a doctor will phone you before the visit.

Equipment that helps diagnosis is too bulky to be carried on visits therefore, the best consultation can be carried out at the practice. A doctor can see 4 or 5 patients in surgery for the time it take to complete a single home visit.

Appointments can be booked and cancelled online.  Please register for this service via our website.

REMEMBER PLEASE CALL TO CANCEL YOUR APPOINTMENT SHOULD YOU BE UNABLE TO ATTEND.

Please book one appointment per patient.

 

Behaviour Policy

The Practice is committed to delivering high quality care to our patients. The relationship between the patients and those working in the surgery is an important issue and is a two-way process.

Therefore, in order to protect both the staff and other patients, we respectfully point out that the following inappropriate behavior will not be tolerated: – Swearing, threatening or abusive behaviour, drunkeness, verbal or physical abuse of any kind.

All acts of criminal violence or aggression will be notified to the police immediately.

Such behavior has a marked effect on staff and other patients and therefore, where such behavior is observed, we reserve the right to withdraw from treating the patient and ensuring removal of those involved from the premises.

Compliments

If you would like to comment on any aspect of the service you are happy about please ask at reception for a compliments form. We will collate the information and display the results regularly in the Practice.

Complaints Procedure

If for any reason you are dissatisfied with any aspect of the service provided by Plane Trees Group Practice and you wish to make a complaint, please ask at reception for a complaints form. The practice complaints procedure ensures a prompt initial response to any complaint, in writing. Our aim is to offer a full response within two working weeks.

An annual audit of complaints is carried out within the practice.

Alternatively, should you wish to discuss any aspect of the services provided please ask and we will endeavour to arrange for you to speak with the most appropriate member of staff, in confidence.

The practices carries out an annual patient satisfaction survey.

Did Not Attend Policy

The practice has a policy in place to deal with missed appointments. A warning letter will be sent to patients who do not attend 2 appointments within a six month time period. Any  subsequent missed appointments could result in the patient being removed from the practice list.

Registering with the Practice

To register please collect, complete and return a patient registration form available at reception.

Discrimination Statement—Registrations

The Practice will only refuse applications for inclusion in the list of patients if it has reasonable grounds for doing so, which do not relate to the applicant’s race, gender, social class, age, religion, sexual orientation, appearance, disability or mental condition.

The Practice will only refuse applications on the grounds that the applicant does not live in the practice area.

If the Practice refuses an application, it shall, within 14 days of its decision, notify the applicant ( or, in case of a child or incapable adult, the person making the application on their behalf) in writing of the refusal and the reason for it.

We shall keep a written record of refusals of applications and the reasons for them and shall make this record available to the Primary Care Trust on request.

Plane Trees Group Practice is not a training practice.

Medical Records

We ask for information about yourself so that you can receive the best possible care and treatment. Your medical history is recorded on our computer system and in paper records which are accessed by authorised users only. We keep this information, together with details of your care, to ensure that your doctor or nurse has accurate and up to date information it also may be needed if we see you again. We only use or pass information about you to authorised personnel. Disclosure of identifiable patient information will only be provided to outside agencies with your written consent.

Everyone working for the NHS has a legal duty to keep information about you confidential. Anyone who receives information from your doctor is under a legal duty to keep it confidential.

Data Protection Act 1988

Our organisation is registered with the Information Commission to process your data in accordance with the Data Protection Act 1988.

Access to Medical Records

Your health professional has an obligation, by law, to let you have access to your health record. All such requests should be made in writing for security purposes. However, we may charge a small fee to cover administration and photocopying costs.

Access to parts of your medical record may be denied, but only where the health professional involved with your care decides that permitting access would be likely to cause serious harm to your physical/mental health or condition, or to any other person.

Leaflets providing detailed information on your medical records are available from reception.

Health Visiting Service

The health visiting service is provided using a range of methods and approaches including preventative work and health promotion with families and individuals.

Increased support for vulnerable people including:

  • Drug and alcohol problems
  • Mental health and emotional problems
  • Issues of loss or bereavement
  • Domestic violence
  • Physical and chronic illness
  • Marital problems
  • Clients with learning difficulties and special needs
  • Women with post natal depression

Clinics Available

Wednesday Baby Clinic

1.00pm – 2.30pm at Creations Children Centre, attached to Ling Bob School

Please contact your family Health Visitor if you require a home visit or have any queries/concerns.

01422 365411 / 348276 (24hr ansaphone)

District Nursing Service

A team of district nurses is based at Plane Trees Group Practice from 8.30 a.m. to 5.00 p.m. Monday to Friday.

Telephone: 01422 365411

During out of hours, including evenings, weekends and bank holidays, the service is centralised.

Telephone: 01484 720783

Our role is to provide the best care and nursing for patients who need treatment in their own homes 24 hours every day of the year. This nursing care includes:

  • Looking after catheters
  • Leg ulcers
  • Different types of dressings
  • Palliative care
  • Care for post-operative needs
  • Injections and
  • Running clinics

When the patient is able, we prefer them to come to the surgery. If a home visit is necessary you can help your district nurse by providing safe access,ensuring pets are under control. A no-smoking atmosphere is requested.

Prescriptions

Please not we DO NOT take prescriptions over the telephone

PRESCRIPTIONS REQUESTED BY 12.30pm WILL BE READY FOR COLLECTION THE SAME DAY AFTER 17.00pm.

Medication

Your GP will often issue medication to assist with treating an illness. This can be issued in one of two ways:

  1. ACUTE SCRIPT – Medication is given as a ‘one off’. This medication is not intended to be taken for a long period and is issued for a limited period. Further issue would entail a consultation with the GP.
  2. REPEAT SCRIPT – Usually associated with a chronic illness, the medication will be needed for a long period. Further issues can be obtained without consulting the GP as long as certain criteria are met.
Criteria for Repeat Medication:
  1. The illness has not resolved
  2. You undertake a regular medication review
  3. You use the medication in accordance with the instructions given on the label
  4. You submit the right-hand side of the prescription form to the Practice.

Please Note:
You cannot order repeat prescriptions by telephone.

Right hand side of your Prescription

This is a list of all the medications that the GP has issued as a repeat. Also on the form is the date when your medication review is due. To obtain more medication your need to inform the practice either:

  1. By hand to reception
  2. By post to the practice
  3. By fax 01422 364830
  4. By email: YOU NEED TO REGISTER FOR THIS SERVICE AND THEN ACCESS THE WEBSITE.
  5. By arrangement with your local chemist.

Test Results 01422 330860 (option 1)

Testing takes time and a rough guide as to when results will be back at the Practice are:

  • SWABS 5 WORKING DAYS
  • MID-STREAM URINE 5 WORKING DAYS
  • BLOOD TESTS 5 WORKING DAYS
  • STOOLS 5 WORKING DAYS
  • CERVICAL SMEARS 3 – 5 WEEKS
  • X-RAYS 10-14 WORKING DAYS
  • ULTRASOUNDS 10 WORKING DAYS
  • PREGNANCY TESTS UP TO 2 WORKING DAYS
  • RESULTS – 01422 330 860 (option 3)

RESULTS CAN ONLY BE GIVEN TO THE PERSON CONCERNED OR TO THE PARENT OF A CHILD UNDER 16 YEARS OF AGE.

We must always be sure the result is being given to the right person. If in doubt – we will ask you to visit the surgery.

Out of Hours Services

If you need to access medical services out of hours (from 1830 to 0830 hours Monday to Friday, weekends or Bank Holidays) please call freephone 111.

Our surgery is closed from time to time for staff training. Out of hours services are provided and you should listen to the phone message on the day of the training as this will guide you through your options and give you the telephone numbers to call.

Advice & Information

The Practice Nurses provide dedicated time for offering advice and information daily . Please telephone the surgery and ask for Nurse telephone advice.

If you would like to speak to a doctor please contact reception who will inform you of availability and arrange for a Doctor to call you. It may not always be possible for a Doctor to ring you back the same day. Please ensure you give as much information to the Patient Advisor as possible to enable your query to be directed to the most appropriate medical professional.

A wide range of information leaflets are available at the Practice which provide a comprehensive range of information.