You and Your General Practice (YYGP) Charter
This page explains what you can expect from your GP Practice, and how you can help your GP practice, so you get the best from the National Health Service (NHS).
What to expect from your GP Practice:
- High standards of care and support for all patients
- Respect for your privacy and confidentiality
- Clear information about services and how to access them
- Opportunities to give feedback and raise concerns
How you can help your practice:
- Keep contact details up to date
- Attend appointments or cancel if you can’t make it
- Use online services where possible
- Be respectful to staff and other patients
Giving Feedback or Raising Concerns
Your GP practice is your first point of contact for feedback or concerns.
- You can speak to a member of staff at your practice
- Use the practice’s feedback or complaints process
Not Comfortable Sharing Feedback Directly?
You can contact NHS West Yorkshire Integrated Care Board (ICB) who oversee GP services in West Yorkshire.
https://www.westyorkshire.icb.nhs.uk/you-and-your-general-practice
Visit the NHS West Yorkshire ICB website for more information.